FAQ
Questions, answered.
Common Questions
FAQ
Who is PrintLab for?
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Cross-border e-commerce sellers — Amazon FBM/FBA private-label brands, Shopify dropshippers, Etsy makers, eBay sellers, TikTok Shop creators. We're a wholesale B2B supply chain, not a consumer storefront. Direct-to-consumer is supported (the upload form on each product page) but our pricing and integrations are built for sellers running stores.
How do I become a seller partner?
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Submit the seller application with your store URL(s) and rough monthly volume. Approval is usually same-day for sellers with an active store. Once approved, you get access to wholesale pricing, the integration apps, and the API.
What integrations do you support?
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Native apps for Shopify, WooCommerce, BigCommerce, Wix, and TikTok Shop. REST API for Amazon SP-API, Etsy, eBay, Walmart, and any custom storefront. Order sync, mockup auto-generation, design file pull, tracking push-back, and inventory webhooks all included.
How does the image-upload designer work?
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We provide an embeddable widget (or full-page iframe) that hosts the customizer on your domain. Customer drags their image onto a product, picks size/color, sees a real-time mockup, and checks out via your store's normal flow. The print-ready file is attached to the order automatically.
What are seller pricing tiers?
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Bronze (any approved seller): standard wholesale rates. Silver (≥ 100 orders/month): ~15% off. Gold (≥ 500 orders/month): ~25% off + dedicated account manager. Net-30 invoicing available at Silver+.
Where do you ship from?
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Six fulfillment hubs: US (CA + NJ), EU (NL), UK, Japan, Australia, and China direct. Our system automatically picks the cheapest legal route per order — typically the local hub for in-region orders, China for everything else.
Can I use my own branded packaging?
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Yes. We offer custom polymailers, packing slips with your logo, neutral return labels, and even hang-tags / inserts — all printed on demand alongside the product. Sample kits available for Silver+ sellers.
What about the original artwork library?
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We license 10,000+ original designs across niches — funny tees, motivational, niche fandoms, holidays, pet-themed, etc. License-cleared for commercial resale. Use them as-is to expand your SKU count fast, or as inspiration for your own design work.
What's the minimum and what's it cost to start?
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Single-unit minimum. Zero setup, zero monthly fee, zero deposit. You only pay for orders we fulfill. The first sample order is at full retail price; second order onward at your tier rate.
Returns and reprints?
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Misprints, damage in transit, and material defects: free reprint or refund (your call) within 30 days. Buyer's-remorse returns: not supported (POD is made-to-order) but we offer one free design revision per SKU during onboarding.
Got a design?
Let's print it.
Pick a product, upload your file, and get a free digital proof in 24 hours. Single-unit minimum, worldwide shipping.